Terms of service
The agreement between Hawk Ai and the organisation using it.
These terms govern use of Hawk Ai by an organisation. They are written plainly; where a clause limits your rights it says so rather than hiding in a subordinate clause.
The service
Hawk Ai verifies identity documents, faces, devices and — with the applicant's consent — the public digital footprint behind an identity, and provides a console for reviewing the results. What each deployment can actually do depends on which verification providers are connected; see service status for the state of this one.
Hawk Ai is a tool for making a decision. It is not the decision. You remain responsible for your own compliance obligations, including who you onboard and who you refuse.
Your account
You are responsible for your team's access: who has an account, what role they hold, and revoking access when someone leaves. Every operator should have two-factor authentication enabled. Credentials and API keys are yours to protect; we will never ask you for a password.
You may not use the service to verify a person without a lawful basis, to build a dataset for another purpose, or to attempt to identify a person who has not been asked to verify.
Sandbox and production
Sandbox is for integration. It uses the same API and the same decision engine, and verifications performed in it are not billed. Production requires that the verification providers your checks depend on are connected — until then, a decision here is a demonstration and the console says so on every client's go-live checklist.
Fees
Billed per completed verification. A verification is complete when a decision is produced, including a referral. Indicative pricing is on the site; final rates depend on volume and which providers you connect, and are set out in your order.
Availability
We aim for high availability and publish what we know at service status. We do not currently offer a contractual uptime SLA with service credits. If your order says otherwise, your order wins.
Data
You are the controller for applicant data; we are the processor. The data processing agreement governs that relationship and forms part of these terms. The privacy notice describes what we do with personal data.
Intellectual property
We keep ownership of the service. You keep ownership of your data and your configuration. You grant us only the licence needed to run the service for you.
Suspension
We may suspend an account that is not paying, that is being used unlawfully, or that is putting the service or other clients at risk. Where the situation allows it we will tell you first.
Termination and what happens to your data
Either side may terminate with 30 days' notice. On termination you can export your data; after that we delete it in accordance with the DPA, except where we are legally required to keep it.
Liability
To the extent the law allows, neither side is liable for indirect or consequential loss, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited — death or personal injury caused by negligence, fraud, or a party's own wilful misconduct.
Changes
We may change these terms. For a material change we will give notice and you may terminate before it takes effect.
Law
These terms are governed by the laws of Japan, and the courts of Tokyo have exclusive jurisdiction, unless your order says otherwise.
Contact
hello@ai-sns.io